Before Your Appointment
Once you've made an appointment with your provider, especially for a first-time visit, we recommend you bring the following items with you to your appointment:

• Your health insurance card and picture ID (driver's license, etc.).
• Your prescription bottles or a list of your medications including herbs and vitamins.  This list should include the name of the medication and the dosage, as well as the provider who prescribed it to you.

Print and fill out the Making My Appointment Better Form, and a copy of your advance directive.

Checking In
At check in, you’ll be asked to confirm your address, phone number and insurance information.  If this is your first visit to SMA, you will need to complete a general medical history form.  Our providers know your time is important.  Please check with the front desk staff if you have not been given an update on the status of your appointment after 15 minutes.  Your provider may be behind schedule due to unexpected patient needs.

During Your Appointment
The nursing staff will check your weight, temperature, pulse and blood pressure.  You’ll then be asked general health questions.  This is also a good time to share your health questions.  You and your provider will discuss your key concerns, as well as current prescriptions and any necessary follow-up or referrals.  During the exam, your provider will review and update your medical record electronically.  This allows for real-time record access and changes.  At the end of your visit, a member from the nursing staff will provide you with your check-out paperwork and refer you to the front desk to complete your appointment.

After Your Appointment
We want to meet your expectations and invite you to complete a Patient Comment Card and tell us about your experience.  You can find a Patient Comment Card at most of our courtesy desks and patient check-in areas.