NowClinic

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NowClinic Video

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Use NowClinic to bring the exam room to you

It's a high-tech update of the old-fashioned house call. NowClinic allows you to have a virtual appointment with a Southwest Medical or NowClinic® provider from the comfort of your home or office via secure webcam, smartphone or other mobile device.

NowClinic is available 24 hours a day, seven days a week to Health Plan of Nevada and Sierra Health and Life members. Best of all, appointments are not necessary and the wait is typically less than 10 minutes*. You can hang out in the digital waiting room or do something else, and if you choose, a text will inform you that the provider is ready to see you.

Just as with an in-person office visit, you'll receive a diagnosis and individualized care plan. Prescriptions are sent electronically to your chosen pharmacy**.

Consider NowClinic for non-urgent and non-emergency conditions such as:

  • Allergies
  • Bladder or urinary tract infection
  • Bronchitis
  • Cough or cold
  • Ear infection or swimmer's ear
  • Eye infection, pink eye or sty
  • Fever, chills or runny nose
  • Headache
  • Laryngitis
  • Nausea
  • Skin inflammation, rash, shingles, poison ivy or poison oak
  • Sinusitis
  • Sore throat
  • Viral illness

NowClinic services are not covered by Medicare and some Medicaid plans.  If you have questions about coverage, please call 877.550.1515.

Be ready!

Go to NowClinic.com, call 877.550.1515 or download the NowClinic mobile application for iOS® and AndroidSM devices from the App StoreSM online store or Google Play™ store. When enrolling in NowClinic, make sure to enter your name as it appears on your insurance ID card.

Please note that Wi-Fi® connections are preferred, as 3G and 4G connections may result in poor video quality.

NowClinic is not intended to address emergency or life-threatening medical conditions. Please call 911 or go to the emergency room under those circumstances.

NowClinic physicians do not replace your primary care physician. NowClinic services may be covered under some health plans; co-pays and deductibles may apply. NowClinic services are not covered by Medicare.  If you have Medicare, you are solely responsible for all NowClinic fees. Under limited circumstances, NowClinic services are covered by some Medicaid plans.  No controlled substances may be prescribed. NowClinic physicians reserve the right to refuse to prescribe drugs that are restricted by state law, or may be harmful or non-therapeutic. NowClinic physicians reserve the right to deny care for potential misuse of services or if the medical problem presented is not appropriate for NowClinic care. All trademarks are the property of their respective owners.

* Recent stats report but not guaranteed. Never longer than 30 minutes.
** Prescriptions exclude controlled substances, appetite suppressants and lifestyle drugs.

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