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Use virtual visits to bring the exam room to you.

NowClinic is a high-tech update of the old-fashioned house call. It lets you have a virtual appointment with a Southwest Medical or NowClinic provider from the comfort of your home or office. The visit can be via secure webcam, smartphone or other mobile device.

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How does NowClinic work?

NowClinic is available 24 hours a day, seven days a week. Best of all, you don’t need an appointment and the wait is typically less than 10 minutes*. You can hang out in the digital waiting room or do something else.

If you choose, we’ll text you to let you know that the provider is ready to see you. Just as with an in-person office visit, you'll get a diagnosis and care plan just for you. We send prescriptions electronically to your chosen pharmacy**.

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When to use 24/7 virtual visits

Consider NowClinic for non-urgent and non-emergency conditions such as:

  • Allergies
  • Bladder issues
  • Urinary tract infection
  • Bronchitis
  • Cough or cold
  • Sore throat
  • Sinusitis (sinus infection)
  • Ear infection or swimmer's ear
  • Eye infection (including pink eye or sty fever)
  • Laryngitis
  • Nausea
  • Skin inflammation or rash
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How to use NowClinic

Go to You can also download the NowClinic mobile application for iOS® and Android℠ devices from the App Store℠ online store or Google Play™store. When enrolling in NowClinic, make sure to enter your name as it appears on your insurance ID card.

Please note that it’s better to use a Wi-Fi connection for NowClinic. 3G and 4G connections may result in poor video quality.


NowClinic is not intended to address emergency or life-threatening medical conditions. Please call 911 or go to the emergency room under those circumstances. 

NowClinic services may be covered by some health plans; co-pays and deductibles may apply.  Members under the age of 18 must have a guardian contact NowClinic customer support for assistance in enrolling for their account. 

Customer support can be reached at 1-877-550-1515.