Your care options
|24/7 Virtual Visit
|Choose Urgent Care when you have an illness or injury that needs immediate attention, but doesn't require a trip to the emergency room. No appointment needed.
Choose 24/7 virtual visit to see a Southwest Medical provider through a web camera on your computer or mobile device in the comfort of your own home. No appointment needed.
|Conditions and treatments
|See wait times below for the location that works best for you.
Go to NowClinic.com. You can also download the NowClinic mobile application for iOS® and Android℠ devices from the App Store℠ online store or Google Play™ store. When enrolling in NowClinic, make sure to enter your name as it appears on your insurance ID card.
Dial 911 or go to the nearest emergency room if you have a serious illness or injury such as, bleeding that won’t stop; chest pain or shortness of breath; or numbness in the face, arm or leg.
24/7 Virtual Visit
Need to see a doctor right now? Talk with a Southwest Medical provider 24/7 with a virtual visit. You can video chat from a mobile device or computer for help with non-emergency and non-urgent health concerns. You don’t need an appointment and the wait is typically less than 10 minutes.* This service is offered through NowClinic.
Just as with an in-person office visit, you'll get a diagnosis and care plan just for you. We send prescriptions electronically to your chosen pharmacy.
*NowClinic is not intended to address emergency or life-threatening medical conditions. Please call 911 or go to the emergency room under those circumstances. NowClinic services may be covered by some health plans; co-pays and deductibles may apply.
Members under the age of 18 must have a guardian contact NowClinic customer support for assistance in enrolling for their account. Customer support can be reached at 1-877-550-1515.