Your care options
| Clinic type | Convenient Care walk-in clinic | Urgent Care | NowClinic – Online Care |
|---|---|---|---|
| Service description | Choose Convenient Care walk-in clinics for non-urgent and non-emergency services, like the kind you'd typically see your provider for. No appointment needed. | Choose Urgent Care when you have an illness or injury that needs immediate attention, but doesn't require a trip to the emergency room. No appointment needed. | Choose NowClinic to see a Southwest Medical provider through a web camera on your computer or mobile device in the comfort of your own home. No appointment needed. |
| Conditions and treatments |
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| Next steps | See wait times below for the location that works best for you. There is no need for an appointment, but you can check in online and wait in the comfort of your own home. Log in to My SMA Health Online to schedule your check-in time. |
See wait times below for the location that works best for you. There is no need for an appointment, but you can check in online and wait in the comfort of your own home. Log in to My SMA Health Online to schedule your check-in time. |
Go to NowClinic.com. You can also download the NowClinic mobile application for iOS® and Android℠ devices from the App Store℠ online store or Google Play™ store. When enrolling in NowClinic, make sure to enter your name as it appears on your insurance ID card. Visit NowClinic.com |
Dial 911 or go to the nearest emergency room if you have a serious illness or injury such as, bleeding that won’t stop; chest pain or shortness of breath; or numbness in the face, arm or leg.
Convenient Care walk-in clinic
Wait times
Convenient care
Southwest Medical patients can use our Convenient Care Home Waiting Room. First, check in to one of our seven Convenient Care locations online. Then wait in the comfort of your own home instead of the waiting room.
To check into the Convenient Care Home Waiting Room:
- Create or log in to your My SMA Health Online account.
- Choose the Convenient Care location that's best for you.
- Click Waiting Room to select the appointment time you prefer.
- Wait at home until it's time for your appointment.
Urgent Care
Wait Times
Urgent Care
Southwest Medical patients can use our Urgent Care Home Waiting Room. First, check in to one of our seven Urgent Care locations online. Then wait in the comfort of your own home instead of the waiting room.
To check into the Urgent Care Home Waiting Room:
- Create or log in to your My SMA Health Online account.
- Choose the Urgent Care location that's best for you.
- Click Waiting Room to select the appointment time you prefer.
- Wait at home until it's time for your appointment.
NowClinic – Online Care
Need to see a doctor right now? Talk with a Southwest Medical provider 24/7 with NowClinic®. You can video chat from a mobile device or computer for help with non-emergency and non-urgent health concerns.
NowClinic is available 24 hours a day, seven days a week. Best of all, you don’t need an appointment and the wait is typically less than 10 minutes.* You can hang out in the digital waiting room or do something else.
If you choose, we’ll text you to let you know when the provider is ready to see you. Just as with an in-person office visit, you'll get a diagnosis and care plan just for you. We send prescriptions electronically to your chosen pharmacy.
*NowClinic is not intended to address emergency or life-threatening medical conditions. Please call 911 or go to the emergency room under those circumstances. NowClinic services may be covered by some health plans; co-pays and deductibles may apply.
Members under the age of 18 must have a guardian contact NowClinic customer support for assistance in enrolling for their account. Customer support can be reached at 1-877-550-1515.
Helpful resources
My SMA Health Online
Want to schedule reminders for health checks? Track your health needs with our online tool.
Find a provider
We know that choosing the right provider for you is very important. That’s why we make it easy.
Who we are
Southwest Medical brings our patients the health care they want, the way they want it.